Community Manager

Job Summary

To support a growing community, the full-time Community Manager will design and implement programs that enhance customer engagement and success, fostering connections among users while working remotely in the USA.

Key responsibilities

• Create programs to help users adopt features and troubleshoot with peers, leveraging AI and automation for scalability
• Build initiatives that encourage customer-to-customer engagement and active contributions within the community
• Establish feedback loops for customers to share product ideas and collaborate with product teams to integrate insights into development

Required qualifications

• 3+ years of experience in building customer and community-related programs, with familiarity in Slack and other platforms
• 5 years of experience in technology, preferably in SaaS or cybersecurity
• Proven ability to work cross-functionally with product, engineering, and customer success teams
• Strong communication skills and a welcoming presence to connect with users effectively
• Experience in developing scalable engagement programs that deliver value to both customers and internal teams