Community Manager

Job Summary

To support a growing public library base, the full-time remote Community Manager will engage with librarians through various platforms, manage customer communities, and drive product adoption and module attach initiatives.

Key responsibilities

• Build and own the Apollo and VERSO customer communities, facilitating engagement and support
• Design and implement one-to-many programs for onboarding, adoption campaigns, and community events
• Analyze customer engagement metrics and develop strategies to improve module penetration and retention

Required qualifications

• Three to five years of experience in customer success, community management, or customer education within B2B SaaS
• Demonstrated experience in building or managing customer communities and peer programs
• Proven ability to design effective one-to-many programs with measurable outcomes
• Strong written communication skills and experience in public-facing roles
• Commercial literacy with an understanding of engagement, adoption, and retention metrics