Community Operations Program Manager
Job Summary
A company is looking for a Community Operations Program Manager to lead social media customer support initiatives.
Key Responsibilities
- Orchestrate social media monitoring and proactive user engagement
- Develop and implement global social care strategies to enhance operational efficiency
- Analyze data for program performance evaluation and communicate insights to stakeholders
Required Qualifications
- 7+ years of program management experience in customer support operations
- Proven success in driving large-scale improvement initiatives
- In-depth knowledge of social platforms and analytics tools
- Experience with enterprise social media management platforms
- Technical proficiency, including SQL and API usage
Complete Job Description
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