Community Operations Program Manager

Job Summary

A company is looking for a Community Operations Program Manager to lead social media customer support initiatives.

Key Responsibilities

• Orchestrate social media monitoring and proactive user engagement
• Develop and implement global social care strategies to enhance operational efficiency
• Analyze data for program performance evaluation and communicate insights to stakeholders

Required Qualifications

• 7+ years of program management experience in customer support operations
• Proven success in driving large-scale improvement initiatives
• In-depth knowledge of social platforms and analytics tools
• Experience with enterprise social media management platforms
• Technical proficiency, including SQL and API usage