Community Support Services Team Lead

Job Summary

Leading the operations of the Community Support Services team, the full-time salaried Community Support Services Team Lead will provide oversight, training, and support to team members while ensuring adherence to standard operating procedures and enhancing efficiencies within the team.

Key responsibilities:

• Provide direct support and conduct ongoing training and development for the CSS team
• Lead the implementation of work processes and ensure compliance with established procedures
• Collaborate with cross-functional teams to address escalated customer inquiries and improve operational efficiencies

Required qualifications:

• Associate degree in business or a related field preferred, or equivalent experience
• Minimum of 2 years of customer service experience in a service industry setting
• Previous supervisory experience and office management skills preferred
• Proficiency in Microsoft Office and experience with ticket management systems, such as Zendesk
• Ability to handle sensitive and confidential information appropriately