Community Support Services Team Lead

Job Summary

Supporting the operations and ensuring efficiencies of the Community Support Services team, the full-time Community Support Services Team Lead will manage team oversight, implement work processes, and handle escalated customer inquiries while collaborating with cross-functional leaders.

Key responsibilities

• Provide direct support and oversight to the CSS team, including training and conducting performance evaluations
• Lead the implementation of work processes and ensure adherence to standard operating procedures
• Professionally manage escalated customer inquiries and collaborate with various stakeholders for timely resolutions

Required qualifications

• Associate degree in business or a related field preferred, or equivalent combination of education and experience
• 2+ years of customer service experience in a service industry setting
• Previous supervisory experience and office management skills preferred
• Proficiency in Microsoft Office and experience with ticket management systems such as Zendesk preferred
• Ability to handle sensitive and confidential information appropriately