Community Support Services Team Lead

Job Summary

Leading the Community Support Services team, the full-time salaried Community Support Services Team Lead will manage operations, provide oversight and training, and ensure adherence to standard operating procedures while collaborating with cross-functional teams to enhance service delivery.

Key responsibilities

• Provide direct support and oversight to the CSS team, conducting regular check-ins and training sessions
• Lead the implementation of work processes and ensure compliance with established procedures
• Handle escalated customer inquiries and complaints, ensuring timely and thorough resolutions

Required qualifications

• Associate degree in business or a related field preferred, or equivalent combination of education and experience
• 2+ years of customer service experience in a service industry setting
• Previous supervisory experience and office management skills preferred
• Proficiency in Microsoft Office and experience with ticket management systems, such as Zendesk
• Ability to work with sensitive and confidential information