Complaints Administrative Assistant

Job Summary

Detail-oriented and driven, the full-time remote Complaints Administrative Assistant will manage complaints and incidents, process claims, and generate reports while analyzing data to keep the department updated.

Key responsibilities

• Handle and receive complaints, incidents, and issues while maintaining compliance with processes
• Process claims, review contracts and documents, and perform data entry and internal audits
• Conduct outbound calls to debtors to discuss findings from claim reviews and generate necessary reports

Required qualifications

• High School Diploma or equivalent
• 2+ years of experience in an administrative role
• Experience in collateral repossession, insurance claims, or the repossession industry
• Intermediate to advanced proficiency in Microsoft Excel and Word
• Legal authorization to work in the U.S. indefinitely