Complaints Administrative Assistant

Job Summary

Detail-oriented and driven, the full-time remote Complaints Administrative Assistant will manage complaints, claims processing, and data entry while generating reports and conducting internal audits.

Key responsibilities

• Handle and process complaints, incidents, and claims while logging evidence and generating reports
• Conduct 40% outbound calling to debtors to discuss findings of claim reviews
• Review contracts and documents, ensuring compliance with internal processes

Required qualifications

• High School Diploma or equivalent
• 1-2 years of experience in the repossession industry, insurance claims, or body shop repair
• Legal authorization to work in the U.S. indefinitely
• Intermediate to advanced experience with Microsoft Excel and Word
• Familiarity with Google email, Docs, and Sheets preferred