Complaints Specialist
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Job Summary
Working remotely, the full-time Complaints Specialist will process and document customer complaints and issues, ensuring compliance with regulatory requirements while collaborating with team members and external stakeholders to identify resolutions.
Key responsibilities
- Investigate and document moderately complex customer complaints and issues to ensure regulatory compliance
- Prepare and submit responses to independent dispute resolution entities within specified timeframes
- Collaborate with internal stakeholders to ensure timely and effective resolution of customer complaints and issues
Required qualifications
- High School diploma or GED required; vocational or technical education preferred
- 2 - 4 years of related experience, preferably in a contact center environment
- Knowledge of claims processing and experience with Excel and Facets is preferred
Complete Job Description
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