CompTIA Subject Matter Expert
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Job Summary
To support the maintenance of certification content for CompTIA, the remote contract Subject Matter Expert will review and verify reported content issues, determine their validity, and resolve or escalate them within a three-day response window.
Key responsibilities
- Review and verify reported content issues in the ticket queue, resolving or escalating them as necessary
- Write clear, evidence-based explanations for findings, referencing relevant exam objectives or source material
- Identify recurring ticket types to improve the efficiency of the support process
Required qualifications
- Current CompTIA certification in good standing across multiple products
- Working familiarity with CompTIA exam objectives
- Hands-on technical competence to verify reported defects independently
- Clear written English for effective communication of findings
- Reliable availability to meet a three-day response window
Complete Job Description
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