Computer Support Assistant
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Job Summary
Supporting the IT@JH Technology Acceleration Group, the part-time Computer Support Assistant will manage Tier 1 support requests, assist with account and password resets, and contribute to small projects while working remotely under close supervision.
Key responsibilities
- Monitor the ticket queue and respond to support requests from faculty, staff, and students
- Handle account and password resets, multi-factor authentication support, and access provisioning
- Create and update knowledge-base articles and document troubleshooting steps in the ticketing system
Required qualifications
- High School Diploma or equivalent; some college coursework preferred
- Some experience in IT support or related fields
- Basic familiarity with Windows and macOS troubleshooting
- Exposure to Microsoft 365 and general account administration concepts
- Willingness to learn quickly and accept guidance from senior engineers
Complete Job Description
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