Concierge Associate
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Job Summary
To support a growing member-facing team, the remote Concierge Associate will deliver exceptional member support through phone, chat, and email, educating members on their healthcare benefits and helping them access high-quality care at the lowest possible cost.
Key responsibilities
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits and claims, maximizing their Garner benefit
- Handle complex and sensitive conversations with professionalism, empathy, and patience
Required qualifications
- Minimum 2 years of call center/customer service experience
- Healthcare experience preferred
- Technical proficiency with customer service platforms, such as Zendesk
- A proactive and curious problem-solving mindset
- An openness to feedback and a commitment to continuous improvement
Complete Job Description
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