Confirmation Associate
Job Summary
To support a growing home remodeling company, the full-time remote Confirmation Associate will confirm appointments, manage routing for the sales team, and provide exceptional customer service while ensuring a seamless scheduling process.
Key responsibilities
- Confirm appointments and manage geographical routing for set appointments
- Handle inbound and outbound calls, as well as text/email correspondence with clients and the sales team
- Review sales results and assist in rescheduling or disputing appointments as necessary
Required qualifications
- 3 years of customer service experience
- Experience in logistics and dispatching is an advantage
- Leadership experience or training skills are a plus
- Strong analytical abilities and goal-oriented mindset
- Team-focused approach with excellent communication skills
Complete Job Description
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