Connecticut Desktop Support Technician
Job Summary
Providing Tier 1 technical support, the full-time Connecticut Desktop Support Technician will assist end-users with computing hardware, software, and network peripherals while coordinating Tier 2 support as needed in a hybrid work environment.
Key responsibilities
- Investigates and resolves Tier 1-1.5 incidents, managing service requests and escalating issues as necessary
- Supports and services end-user office technology, including installation and maintenance of client technologies and enterprise desktop management systems
- Researches and recommends enhancements for hardware and software solutions
Required qualifications
- Associate's degree in computer science or equivalent experience
- 3-5 years of IT experience providing technology service and support
- Professional certifications such as A+, Network+, or MSDT
- Demonstrated knowledge of cloud computing applications and desktop operating systems
- Experience with service management systems and remote support tools
Complete Job Description
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