Connecticut Licensed Clinical Scheduler

Job Summary

Providing comprehensive clinical scheduling and high-level administrative support, the full-time Connecticut Licensed Clinical Scheduler will manage incoming calls, assess scheduling requests, and ensure prompt service to patients and providers while working remotely from Connecticut.

Key responsibilities

• Answer incoming calls, assess urgency, and direct callers as needed while providing specialized information about policies and services
• Build and modify provider master schedules, manage patient appointments, and coordinate surgical procedures and diagnostic tests
• Maintain accurate patient records, initiate billing processes, and oversee interdepartmental communication

Required qualifications

• Four years of related work experience, including two years in a similar role, or an Associate degree with two years of relevant experience
• Demonstrated experience with surgical scheduling and handling high call volumes in a call center environment
• Proficiency in EPIC or similar EMR systems for scheduling and patient information management
• Effective listening skills and professional telephone etiquette
• Ability to work independently and use sound judgment in managing patient interactions