Connecticut Licensed Healthcare Customer Service Representative

Job Summary

Providing exceptional customer service, the full-time Connecticut Licensed Healthcare Customer Service Representative will manage high volumes of inbound calls, assist clients with healthcare benefit inquiries, and ensure adherence to performance metrics while working remotely.

Key responsibilities

• Professionally handle a high volume of incoming calls and gather customer information efficiently
• Resolve customer issues through one-call resolution and meet or exceed company and client performance metrics
• Continuously evaluate and identify opportunities for process improvements that enhance customer experience

Required qualifications

• Ability to pass a drug screen and background check
• Demonstrated passion for treating and caring for customers, particularly senior citizens
• Schedule flexibility to include weekends, evenings, and possible holidays
• Strong decision-making and analytical abilities
• Dedicated workspace at home with required internet speed and equipment specifications