Connecticut Licensed Revenue Cycle Lead

Job Summary

To enhance customer support for chiropractic billing and revenue cycle workflows, the full-time Connecticut Licensed Revenue Cycle Lead will manage complex escalations, establish support standards, and coach support specialists while working remotely.

Key responsibilities

• Lead complex CT Revenue support escalations and maintain clear boundaries around customer billing ownership
• Establish consistent support standards for billing-related inquiries and documentation
• Coach and develop support specialists to improve resolution accuracy and efficiency

Required qualifications

• 5+ years of experience in medical billing, revenue cycle management, or healthcare technology support
• 3+ years of chiropractic billing experience with familiarity in CMT, E/M, and payer workflows
• Strong knowledge of CPT, ICD-10-CM, HCPCS, and common revenue-cycle workflows
• Experience as a team lead or in a senior support role is preferred
• Relevant coding and billing credentials such as CPC, CPB, or CRCR are required