Connecticut Referral Specialist

Job Summary

Serving as the central contact for patient referrals, the full-time remote Connecticut Referral Specialist will coordinate and schedule patient ambulatory referrals while applying medical knowledge and terminology to evaluate incoming requests.

Key responsibilities

• Oversees the coordination and scheduling of patient referrals for specific specialties
• Acts as the main source of information for new patient referrals and scheduling policies for patients and providers
• Manages incoming referral communications, ensuring accurate assessment and directing callers to appropriate resources

Required qualifications

• High school diploma or equivalent with six years of related work experience, including four years in a similar role, or an Associate's degree with four years of experience, or a Bachelor's degree in a related field
• Proven experience in a high-volume healthcare call center or medical practice
• Strong organizational skills with the ability to handle heavy phone volume and manage conflicting demands
• Competency in English language, grammar, and medical terminology
• Demonstrated reliability and exemplary attendance record