Connectivity Operations Specialist

Job Summary

Providing API specialist support, the full-time Connectivity Operations Specialist will conduct technical troubleshooting, monitor performance metrics, and serve as a key contact for internal and external partners in a remote capacity.

Key responsibilities

• Provide day-to-day technical support for connectivity issues and proactively mitigate partner impact
• Develop a deep understanding of technical integrations across Property Management Systems (PMS), Channel Managers, and Central Reservation Systems (CRS)
• Use data to identify strategic opportunities and drive sales growth while collaborating on projects that support Airbnb's commercial goals

Required qualifications

• 3+ years of experience in a Connectivity Operations, Solutions, or Technical Partner Manager role
• Strong understanding of hospitality/travel software, including CRS, PMS, and Channel Managers
• Proficiency in SQL, Looker, and Excel; experience with Tableau, Asana, Jira, and Salesforce preferred
• Solid technical troubleshooting skills and project management experience
• Strong quantitative skills with a proven ability to leverage data in decision-making