Construction Success Team Manager
Job Summary
Leading a diverse team of Customer Success Managers, the full-time salaried Construction Success Team Manager will drive customer outcomes, operational excellence, and team development in a fully remote environment.
Key responsibilities
- Lead and develop a team of Customer Success Managers across multiple segments, ensuring consistent customer outcomes
- Establish and monitor team OKRs, KPIs, and retention goals while reporting on overall business performance
- Partner on complex customer situations and strategic account initiatives, fostering cross-functional collaboration
Required qualifications
- 6+ years of experience in Customer Success, Account Management, or related customer-facing roles
- 2+ years of people management experience, including leading multi-segment teams
- Experience in construction technology or related industries is preferred
- Proven success in driving measurable business outcomes in a fast-paced environment
- Strong coaching, mentoring, and talent development skills
Complete Job Description
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