Consultant

Job Summary

Working remotely on a full-time basis, the Consultant will partner with large government entities to provide Accela System Administration and enhancements for SaaS clients, focusing on proactive client support and technical troubleshooting.

Key responsibilities

• Manage ticket intake and triage from customer contacts while overseeing support tickets and escalations
• Build and modify workflows, business rules, and automations, while creating and updating reports
• Provide proactive guidance on client-led testing for major releases and escalate advanced troubleshooting items as needed

Required qualifications

• Experience implementing and supporting the Accela Civic Platform
• Background in IT business analysis, design, development, testing, documentation, and system administration
• Strong organizational and time management skills; detail-oriented and self-driven
• High aptitude for complex problem analysis and resolution
• Strong communication skills with the ability to present technical concepts clearly