Consumer Access Specialist

Job Summary

To support patient experience initiatives, the full-time remote Consumer Access Specialist will resolve consumer inquiries, manage insurance eligibility processes, and maintain accurate consumer records while adhering to established workflows and performance objectives.

Key responsibilities

• Resolve consumer inquiries accurately and promptly while documenting all interactions in relevant technology systems
• Initiate insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement
• Adhere to established workflows and departmental protocols to maintain accurate demographics and insurance information

Required qualifications

• High School diploma or equivalent
• 1+ year of prior experience in a call center or customer service environment
• Strong technological aptitude to master multiple programs and technologies, including CRM and electronic health records
• Demonstrated personal commitment to providing excellent customer service
• Bilingual in Spanish is preferred