Consumer Benefits Account Manager

Job Summary

Managing client relationships, the full-time Consumer Benefits Account Manager will serve as the primary point of contact for clients, ensuring a high-quality service experience while coordinating client calls, training, and documentation management remotely.

Key responsibilities

• Act as the day-to-day liaison between clients and production teams, understanding goals and objectives
• Facilitate client training and maintain comprehensive client documentation
• Drive continuous improvement in service delivery and coordinate annual enrollment activities

Required qualifications

• Bachelor's Degree in Management or Communication preferred
• 4+ years of client management experience in the consumer accounts or employee benefits industry
• Strong understanding of consumer spending account administration
• Proficiency in consumer accounts systems and technology
• Demonstrated relationship management and project management skills