Consumer Benefits Account Manager

Job Summary

Managing client relationships, the full-time remote Consumer Benefits Account Manager will serve as the primary point of contact for clients, ensuring high-quality service delivery and facilitating communication between clients and production teams.

Key responsibilities

• Serve as a liaison between clients and internal teams, understanding goals and timelines
• Manage client calls and training sessions while maintaining comprehensive client documentation
• Drive continual service improvement and coordinate annual enrollment activities with clients and internal teams

Required qualifications

• Bachelor's Degree in Management or Communication preferred
• 4+ years of experience in client management within the consumer accounts or employee benefits industry
• Strong understanding of consumer spending account administration
• Proven relationship management and project management skills
• Ability to lead client meetings and provide consultative communication