Consumer Experience Program Lead

Job Summary

Leading the execution of Consumer Experience programs, the full-time remote Consumer Experience Program Lead will manage strategy, governance, and performance while integrating consumer insights and regulatory requirements to enhance member-centric initiatives across the organization.

Key responsibilities:

• Drive member-centric thinking by integrating consumer voices into strategy and program development
• Serve as a subject-matter expert on Consumer Experience methodologies and performance drivers
• Translate insights and regulatory requirements into enterprise strategies and measurable improvement plans

Required qualifications:

• Bachelor's degree in health care, patient experience, program management, or a related field
• Five years of experience in consumer experience measurement or engagement research, preferably in a regulated environment
• Five years of experience in project or program management leading cross-functional initiatives
• Experience in the healthcare industry, including member engagement or retention programs
• Demonstrated experience with process improvement methodologies and measurable outcomes