Consumer Experience Representative

Job Summary

To enhance patient healthcare experiences, the full-time remote Consumer Experience Representative will coordinate and process inbound and outbound calls, providing quality customer service and accurate information to internal and external customers.

Key responsibilities

• Efficiently process a high volume of incoming and outgoing calls while providing information and responding to requests in a professional manner
• Maintain accurate documentation and timely information for physician referrals and class/event schedules, entering data into the database as needed
• Complete scheduling and referral functionalities for patients and staff, following detailed instructions and maintaining confidentiality

Required qualifications

• High school diploma/GED or equivalent working knowledge
• One to two years of experience in a telephone/customer service environment, preferably in a call center or switchboard setting
• Basic computer skills and familiarity with computer keyboards
• Ability to prioritize tasks and make sound decisions in a fast-paced environment
• Experience working cohesively in a team environment and mentoring peers