Consumer Experience Specialist

Job Summary

To enhance patient engagement, the full-time Consumer Experience Specialist will manage scheduling processes, verify insurance eligibility, and maintain accurate consumer records while working remotely.

Key responsibilities

• Adhere to established workflows and department greetings to ensure accurate demographic and insurance information
• Assess department schedules to maximize resource utilization and avoid conflicts
• Document all interactions and update consumer records consistently in relevant technology systems

Required qualifications

• High School diploma or equivalent
• 1+ year of experience in a call center or customer service environment
• Strong attention to detail and initiative in resolving inquiries and issues
• Ability to articulate the mission of the organization and provide excellent customer service
• Proficiency in Microsoft Office Suite and basic keyboard typing skills