Consumer Experience Specialist

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Consumer Experience Specialist will work remotely to ensure accurate demographics and insurance information while maximizing resource utilization and maintaining thorough documentation of interactions.

Key responsibilities:

• Resolve consumer inquiries and document interactions in relevant technology systems
• Adhere to established workflows and initiate insurance eligibility for timely authorizations
• Assess department schedules to maximize resource utilization and avoid conflicts

Required qualifications:

• High School diploma or equivalent required; Associate degree preferred
• 1+ year of experience in a call center or customer service environment required
• Ability to articulate the mission of the organization and demonstrate commitment to customer service
• Proficiency in Microsoft Office Suite and basic typing skills
• Bilingual in Spanish preferred; knowledge of medical terminology preferred