Consumer Experience Specialist

Job Summary

Resolving consumer inquiries accurately and promptly, the full-time Consumer Experience Specialist will work remotely to ensure timely insurance eligibility and maintain thorough knowledge of department services.

Key responsibilities

• Resolve consumer inquiries while adhering to established workflows and department protocols
• Initiate insurance eligibility at the time of scheduling to facilitate timely authorizations
• Assess department schedules to maximize resource utilization and prevent scheduling conflicts

Required qualifications

• High School diploma or equivalent
• At least 1 year of experience in a call center or customer service environment
• Proficiency in Microsoft Office Suite and basic keyboard typing skills
• Ability to navigate multiple programs and technologies, including CRM and electronic health records
• Demonstrated commitment to providing excellent customer service