Consumer Experience Strategist

Job Summary

Fostering a culture of member-centric thinking, the full-time remote Consumer Experience Program Strategist will manage initiatives, conduct analyses, and execute programs to enhance member and provider experiences through qualitative and quantitative efforts such as surveys and focus groups.

Key responsibilities

• Lead the planning, execution, and monitoring of projects, collaborating with external vendors and stakeholders to deliver actionable insights
• Integrate consumer insights into program planning and strategy development, ensuring alignment with business objectives
• Prepare and present findings and recommendations to stakeholders to drive informed decision-making and continuous improvement

Required qualifications

• Bachelor's degree in health care, patient experience, program management, or a related field required
• Three years of experience in consumer experience measurement, member feedback, or engagement research in a regulated environment required
• Experience designing and facilitating consumer engagement programs, advisory councils, or focus groups required
• Proven track record of managing complex projects from inception to completion required
• Knowledge of multiple research methodologies, both qualitative and quantitative required