Consumer Insights Manager
Job Summary
Passionate about music and online communities, the full-time Consumer Insights & Reputation Analytics Manager will monitor brand conversations, develop social listening strategies, and engage with customers in a 100% remote position.
Key responsibilities
- Monitor brand conversations and customer sentiment across various online platforms
- Develop and implement strategies to enhance brand reputation and address customer concerns
- Collaborate with cross-functional teams to deliver actionable insights and improve customer engagement
Required qualifications
- 4+ years of experience in community management, brand reputation, or consumer engagement
- Strong understanding of online communities and social media platforms
- Experience with social listening and sentiment analysis tools
- Proven ability to collaborate with cross-functional teams
- Interest in music, musical instruments, or musician communities
Complete Job Description
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