Consumer Relations Analyst

Job Summary

Managing consumer interactions, the full-time salaried Consumer Relations Analyst II will handle inquiries, oversee the Emplifi Consumer Database, and serve as a liaison among various departments to ensure effective resolution of consumer issues in a remote setting.

Key responsibilities

• Ensures adherence to Consumer Relations guidelines and manages the daily operation of the Emplifi Consumer Database
• Acts as a goodwill ambassador, responding to consumer inquiries in a timely and friendly manner while maintaining company-approved communication standards
• Develops tracking reports on consumer complaints and collaborates with internal teams to address product liability issues and consumer feedback

Required qualifications

• Bachelor's degree in Marketing, Business, English, or Communications preferred; or equivalent experience
• Five or more years of experience in the consumer foods industry
• Strong knowledge of consumer contact database systems and reporting tools
• Intermediate to advanced software skills, including Excel, Word, and PowerPoint; SAP knowledge preferred
• Demonstrated maturity and judgment in handling difficult consumer situations