Consumer Services Specialist

Job Summary

To deliver an unparalleled customer experience, the part-time Consumer Services Specialist will handle inbound service center calls, resolve banking inquiries, and cross-sell products while working remotely during service center hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT.

Key responsibilities:

• Interact with customers over the phone to answer banking-related questions and resolve issues
• Engage in ongoing training to enhance skills and maintain knowledge of banking products
• Meet performance metrics related to call quality, talk time, and cross-selling success

Required qualifications:

• High School Diploma or equivalent
• 1-2 years of customer service or similar work experience
• Knowledge of basic banking products, including checking and credit card accounts
• Ability to manage multiple computer systems to access client information
• Basic understanding of privacy regulations and customer authentication processes