Consumer Support Specialist
Job Summary
To provide insights into consumer experiences, remote Consumer Support Professionals will complete a detailed asynchronous questionnaire focused on recurring workflows, identifying friction points and user workarounds in a contract role.
Key responsibilities
- Complete an independent questionnaire detailing a recurring consumer workflow supported
- Describe common user friction points and workarounds currently employed by consumers
- Differentiate between direct observations and general estimates regarding workflow issues
Required qualifications
- Direct professional experience assisting consumers with recurring workflows
- Comfortable analyzing and describing common user problems in detail
- Ability to maintain strict confidentiality by omitting any identifying customer details
Complete Job Description
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