Consumer Support Survey Participant
Job Summary
To support research on administrative hurdles faced by consumers, the contract Consumer Support Survey Participant will complete an independent eight-question survey remotely, providing insights on observed issues and their associated costs.
Key responsibilities
- Complete an eight-question written survey about consumer administrative problems
- Describe a recent, anonymous example of a recurring issue observed in consumer interactions
- Estimate the time, financial cost, and frequency of current workarounds related to administrative tasks
Required qualifications
- Recent professional or volunteer experience assisting consumers with administrative tasks
- Ability to clearly distinguish between observed facts and estimates
- Comfortable providing detailed written responses independently
- Commitment to maintaining consumer privacy by omitting identifying details
Complete Job Description
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