Contact Center Agent

Job Summary

Answering inbound and outbound calls, the full-time Contact Center Agent will process customer inquiries via phone, email, chat, and callbacks while working remotely.

Key responsibilities

• Professionally respond to customer inquiries and manage calls
• Complete outbound calls related to escalations and identify complex issues for escalation
• Adhere to the assigned schedule and accurately submit time entries for billing and payroll

Required qualifications

• High School diploma or equivalent
• Customer Service or similar experience
• Experience in a call center environment is a plus
• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment