Contact Center Agent
Job Summary
Answering inbound and outbound calls, the full-time Contact Center Agent will process customer inquiries via phone, email, chat, and callbacks while maintaining professionalism and adhering to schedules in a remote work environment.
Key responsibilities
- Professionally answer calls and respond to customer inquiries
- Complete outbound calls related to escalations and identify complex issues for further assistance
- Accurately submit time entries for billing and payroll purposes
Required qualifications
- High School diploma or equivalent
- Customer Service or similar experience
- Experience in a call center environment is a plus
- Ability to perform tasks that may require sitting, standing, and using office equipment
Complete Job Description
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