Contact Center Agent

Job Summary

Answering inbound and outbound calls, the full-time Contact Center Agent will process customer inquiries via phone, email, chat, and callbacks while working remotely.

Key responsibilities

• Professionally respond to customer inquiries and handle escalations through outbound calls
• Identify and escalate complex issues to the research team as needed
• Maintain professionalism in challenging situations and adhere to call flow and schedule

Required qualifications

• High School diploma or equivalent
• Customer Service or similar experience
• Experience in a call center environment is a plus
• Ability to perform tasks in an office environment, including sitting, standing, and using office equipment