Contact Center Agent

Job Summary

Working remotely on a full-time basis, the Contact Center Agent will manage inbound and outbound calls, process email and chat interactions, and handle escalations while maintaining professionalism in customer service.

Key responsibilities

• Answer calls professionally and respond to customer inquiries
• Complete outbound calls related to escalations and identify complex issues for escalation to the research team
• Adhere to assigned schedules and accurately submit time entries for billing and payroll purposes

Required qualifications

• High School diploma or equivalent
• Customer Service or similar experience
• Experience in a call center environment is a plus
• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment