Contact Center Agent

Job Summary

Providing efficient and courteous consumer service, the full-time Contact Center Agent will manage inquiries via various communication channels while ensuring a positive experience for consumers in a fully remote setting.

Key responsibilities

• Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across the organization
• Demonstrates empathy and active listening to ensure consumer needs are understood and addressed
• Operates within contact center standards and metrics, sharing best practices to enhance the consumer experience

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a related field preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• Proficiency in Microsoft Office and other PC skills
• Bilingual skills may be required based on operational needs