Contact Center Agent

Job Summary

Providing courteous and efficient service to Credit Union employees and members, the full-time Contact Center Agent will handle incoming calls, navigate tools to address inquiries, and meet performance targets while working remotely.

Key responsibilities

• Manage incoming calls from members and resolve inquiries using available resources
• Maintain a high level of service and meet performance targets for career advancement
• Participate in training to enhance product knowledge and service skills

Required qualifications

• High school diploma or equivalent; some post-high school education is desirable
• Basic computer skills, including proficiency in Word, Excel, and Outlook
• Strong customer service skills with the ability to handle difficult situations calmly
• Ability to interpret information and demonstrate problem-solving skills
• Knowledge of relevant products and tools, such as Memberview and Call Center Console