Contact Center Agent

Job Summary

To support the scheduling needs of the LifeBridge Health Medical Group, the full-time Contact Center Agent will manage appointment scheduling, facilitate messages to providers, and handle patient requests in a hybrid remote capacity, working Monday to Friday from 8 am to 5 pm.

Key Responsibilities

• Handle customer requests via phone, website, or other communications, focusing on appointments, prescription refills, and provider practice activities
• Facilitate messages for referral requests and non-urgent medical concerns to appropriate providers
• Support patients and specific provider practices while ensuring efficient service delivery

Required Qualifications

• High School Diploma or GED preferred
• 1-3 years of experience in a high-volume call center, physician practice, or scheduling role
• Prior customer service experience is required