Contact Center Agent

Job Summary

To support patient engagement, the part-time Contact Center Agent will build relationships with patients and co-workers through telephone and Microsoft Teams, while accurately scheduling appointments and managing patient data in a fully remote environment.

Key responsibilities

• Build relationships with patients and co-workers via telephone or Microsoft Teams
• Accurately schedule patients for medical appointments and procedures while meeting performance metrics
• Register new patients and verify demographic and insurance information for accurate billing

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a medical setting or healthcare-related role preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Knowledge of electronic health records (EHR) and compliance with relevant regulations
• Experience in call center or telephonic roles for inbound and outbound calls