Contact Center Agent II
Job Summary
Serving as a liaison between health center customers and the organization, the full-time Contact Center Agent II will manage patient appointments and resolve customer issues while ensuring high levels of customer satisfaction, with the position being eligible for remote work.
Key responsibilities
- Manage patient appointments and inquiries efficiently
- Resolve customer issues and complaints under the direction of the Contact Center Manager
- Maintain a focus on customer satisfaction in all interactions
Required qualifications
- Minimum of 90 days experience as a Contact Center Agent I
- High school diploma or GED required
- One year of customer service or call/contact center experience
- Computer experience with Windows-based programs strongly preferred
- Bilingual in Spanish/English or Navajo/English preferred
Complete Job Description
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