Contact Center Associate

Job Summary

Providing exceptional patient service, the full-time remote Contact Center Associate 2 will manage patient scheduling and registration, support peers as a subject matter expert, and ensure accurate documentation while maintaining high-quality standards.

Key responsibilities

• Delivers high-quality patient service and assists in identifying issues in care provision
• Trains new agents on scheduling and registration processes specific to specialties
• Schedules and registers patients, maintaining communication with providers and staff

Required qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle confidential information with discretion
• Skills in leading, motivating, and training others