Contact Center Associate 2

Job Summary

Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver patient-centered care, assist in scheduling and registration, and provide guidance to peers while maintaining high levels of quality and productivity.

Key responsibilities

• Delivers exceptional patient service and maintains quality and productivity standards
• Schedules and registers patients for appointments while providing general information about UHealth System services
• Acts as a subject matter expert, training new agents in scheduling and registration processes

Required qualifications

• High School diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle difficult situations with professional composure
• Skill in processing confidential information with discretion