Contact Center Associate 2

Job Summary

Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver high-quality patient service, assist in training new agents, and manage patient scheduling and registration within the UHealth System.

Key responsibilities

• Delivers courteous and efficient service to patients while maintaining high levels of quality and productivity
• Schedules and registers patients for appointments, ensuring accurate documentation and adherence to policies
• Acts as a subject matter expert, providing guidance and training to peers and new hires

Required qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle confidential information with discretion
• Experience in medical triage and understanding of insurance requirements is preferred