Contact Center Associate 2

Job Summary

Providing exceptional patient service, the full-time remote Contact Center Associate 2 will manage patient scheduling and registration, deliver information about UHealth services, and train new associates while ensuring adherence to quality standards and HIPAA regulations.

Key responsibilities

• Deliver high-quality patient service and maintain productivity levels
• Schedule and register patients for appointments while verifying insurance information
• Act as a subject matter expert and assist in training new agents on scheduling and registration processes

Required qualifications

• High School diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle difficult situations with professional composure
• Skill in processing confidential information with discretion