Contact Center Associate

Job Summary

Supporting a culture of service excellence, the full-time remote Contact Center Associate 2 will deliver high-quality patient service, assist in training new hires, and manage patient scheduling and registration processes within the UHealth System.

Key responsibilities

• Delivers exceptional patient service while maintaining quality and productivity standards
• Schedules and registers patients for appointments, ensuring compliance with policies and procedures
• Acts as a subject matter expert and provides training to new agents on scheduling and registration

Required qualifications

• High School diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle difficult situations with professional composure
• Experience in processing and handling confidential information with discretion