Contact Center Associate
Job Summary
Managing 70-100 inbound calls daily, the full-time Contact Center Associate will provide high-quality service to members, resolve inquiries, and meet performance metrics while working remotely from WA, OR, or ID.
Key responsibilities
- Handle a high volume of inbound calls, delivering empathetic service aligned with quality standards
- Resolve member inquiries and escalations using sound judgment and creativity
- Adapt across multiple credit union functions while utilizing various systems to research and address member questions
Required qualifications
- High School Diploma with 1 year of customer service experience, or a Bachelor's Degree
- Minimum of 2 years of customer service experience required
- Successful completion of in-house training program after hire is required
- Regular and consistent attendance and adherence to work schedules required
- Ability to work a flexible schedule, including evenings and weekends
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,387 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
